Return and Refund policy

Returns and Refunds

Thank you for shopping with Harper Heights! If something isn’t quite right, we’re here to help.

Returns

Return Window: You have 30 days from the delivery date to send items back.

Item Condition: Products must be new, unused, and in their original packaging with all tags attached.

How to Return: All returns must be sent by mail.

Return Shipping: Customers are responsible for return shipping costs. We do not provide prepaid return labels.

Restocking Fees: We do not charge restocking fees.

Exchanges
If you need a different size or style, contact us by email at contact@harper-heights.com so we can assist with the exchange.

Refunds

Processing Time: Once we receive and inspect your return, refunds are issued within 10 business days.

Refund Method: Refunds are sent to your original payment method. You will receive a confirmation email once your refund is complete.

Need Help?

Hours: Monday to Saturday, 9:00 AM to 5:00 PM

Email: contact@harper-heights.com