FAQ
🔒 What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, debit cards (Visa/MasterCard), PayPal, Apple Pay, and Google Pay. All transactions are processed in USD through secure gateways and encrypted for your safety.
💵 How are taxes calculated?
Taxes are determined during checkout based on your shipping address and applicable local laws.
🛑 Can I cancel my order after placing it?
Yes, you can cancel by emailing us at contact@harper-heights.com—if your order hasn't been processed or shipped yet. Once processed or shipped, cancellation isn't possible; please refer to our Returns & Refunds policy.
🕒 What’s the cut-off time to place an order?
All orders placed by 11:00 PM local time will be processed the next business day.
📦 When will my order be processed and shipped?
Orders take 1–3 business days to process (Monday–Friday, excluding holidays).
🚚 How long does delivery take?
Delivery typically takes 5–8 business days after shipping. Transit times may vary due to location or unforeseen delays.
💰 Do you charge for shipping?
We offer free shipping on all orders, with no minimum purchase required .
📧 Can I track my order?
Yes—tracking info will be emailed to you once your order ships, so you can monitor its progress.
🔄 What’s your return policy?
You have 30 days from delivery to return items that are new, unused, with original packaging and all tags.
📫 How do I return an item?
Returns must be mailed back to us. Please contact us by email so we can arrange the return at contact@harper-heights.com
🔁 Can I exchange an item?
Yes—email contact@harper-heights.com to arrange an exchange or return the item and place a new order.
💳 When will I get my refund?
After we receive and inspect your return, refunds are issued within 10 business days to your original payment method. A confirmation email will be sent once completed.