FAQ

What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, debit cards (Visa/MasterCard), PayPal, Apple Pay, and Google Pay. All transactions are processed in USD through secure gateways and encrypted for your safety.

How are taxes calculated?
Taxes are determined during checkout based on your shipping address and applicable local laws.

Can I cancel my order after placing it?
Yes, you can cancel by emailing us at contact@harper-heights.com—if your order hasn’t been processed or shipped yet. Once processed or shipped, cancellation isn’t possible; please refer to our Returns & Refunds policy.

What’s the cut-off time to place an order?
All orders placed by 11:00 PM local time will be processed the next business day.

When will my order be processed and shipped?
Orders take 1–3 business days to process (Monday–Friday, excluding holidays).

How long does delivery take?
Delivery typically takes 5–8 business days after shipping. Transit times may vary due to location or unforeseen delays.

Do you charge for shipping?
We offer free shipping on all orders, with no minimum purchase required.

Can I track my order?
Yes—tracking information will be emailed to you once your order ships, so you can monitor its progress.

What’s your return policy?
You have 30 days from delivery to return items that are new, unused, with original packaging and all tags.

How do I return an item?
Returns must be mailed back to us. Please contact us by email so we can arrange the return at contact@harper-heights.com.

Can I exchange an item?
Yes—email contact@harper-heights.com to arrange an exchange or return the item and place a new order.

When will I get my refund?
After we receive and inspect your return, refunds are issued within 10 business days to your original payment method. A confirmation email will be sent once completed.